
Frequently Asked Questions
FAQ
1) Does the mat contain gel?
1) Does the mat contain gel?
No. Our mat is gel-free. It’s made from special fabric that cools when placed in the refrigerator.
2) How does the cooling work?
2) How does the cooling work?
The mat can be placed in the refrigerator for a few minutes. The fabric retains the cool temperature, creating a cooler surface for your pet to rest on.
3) Do I need to put it in the freezer or is the fridge enough?
3) Do I need to put it in the freezer or is the fridge enough?
The refrigerator is enough. For a stronger cooling effect, you can briefly place it in the freezer (just avoid freezing the fabric completely).
4) How long does it stay cool?
4) How long does it stay cool?
It stays cool for a good amount of time, depending on the ambient temperature and sun exposure.
5) Can it be used on any surface?
5) Can it be used on any surface?
Yes! It can be used on floors, pet beds, sofas, kennels, or outdoors.