Privacy policy

Aqui está a Política de Privacidade atualizada com o novo domínio e demais informações de contato consolidadas:

1. Introduction

At King Fuzzy Paws, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and what rights you have in relation to your data.

This policy applies to all personal data collected through our website and online store, operated via Shopify, in connection with the sale of physical products to customers located in the Australia.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Trade Name: King Fuzzy Paws Legal Name: 59.528.812 Matheus Santana Assimos Miguez CNPJ: 59.528.812/0001-57 Address: Av Das Américas, 12900 - Recreio dos Bandeirantes - Rio de Janeiro - CEP 22790-702, Brazil Email: support@kingdomfuzzypaws.com

As a business based in Brazil serving customers in the Australia, we act as the data controller for the personal information you provide to us. We process your data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Brazilian General Data Protection Law (LGPD – Lei nº 13.709/2018).

3. What Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly Full name Delivery address and billing address Email address Phone number (if provided) Payment information (processed securely by Shopify — we do not store full card details)

3.2 Information Collected Automatically IP address and approximate location Browser type and version Device type and operating system Pages visited and time spent on the website Referring website or source Cookies and similar tracking technologies

3.3 Information from Third Parties Payment verification data from payment processors (Visa, Mastercard, American Express, Diners Club, Discover, JCB, Apple Pay, Google Pay) Delivery status updates from shipping carriers

4. How We Use Your Data

We use your personal data for the following purposes:

Purpose Legal Basis
Processing and fulfilling your orders Performance of a contract
Sending order confirmations and shipping updates Performance of a contract
Handling returns, refunds, and customer support Performance of a contract
Preventing fraud and ensuring payment security Legitimate interests
Improving our website and user experience Legitimate interests
Complying with legal and tax obligations Legal obligation
Sending marketing communications (only with your consent) Consent

We will never sell your personal data to third parties.

5. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Required for the website to function correctly, including your shopping cart and checkout process. Analytical cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). Marketing cookies: Used to deliver relevant advertisements, only if you have given your consent.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website.

6. Sharing Your Data

We may share your personal data with trusted third parties solely for the purposes described in this policy:

Shopify Inc.: Our e-commerce platform provider, which hosts our store and processes transactions on our behalf. Payment processors: Including Stripe and the card networks (Visa, Mastercard, American Express, Diners Club, Discover, JCB) and digital wallet providers (Apple Pay, Google Pay), solely to process your payment securely. Shipping carriers: To deliver your order to the address provided. Legal authorities: Where required by law, court order, or regulatory obligation.

All third parties are contractually required to handle your data securely and in accordance with applicable data protection laws.

7. International Data Transfers

As our company is based in Brazil, your personal data may be transferred to and processed in Brazil. Such transfers are carried out in accordance with the UK GDPR requirements for international data transfers, ensuring an adequate level of protection for your data at all times.

Our e-commerce platform, Shopify, may also process data in other countries. Shopify maintains appropriate safeguards for international data transfers as outlined in their own privacy policy.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

Order and transaction records: Retained for up to 7 years to comply with tax and legal obligations. Customer support communications: Retained for up to 2 years after the last interaction. Marketing data: Retained until you withdraw your consent or unsubscribe. Website analytics data: Retained in anonymised form for up to 2 years.

When your data is no longer needed, it will be securely deleted or anonymised.

9. Your Rights

As a customer based in the Australia, you have the following rights under the UK GDPR:

Right of access: You may request a copy of the personal data we hold about you. Right to rectification: You may ask us to correct any inaccurate or incomplete data. Right to erasure: You may request that we delete your personal data, subject to legal obligations. Right to restriction: You may ask us to restrict the processing of your data in certain circumstances. Right to data portability: You may request that we provide your data in a structured, commonly used format. Right to object: You may object to the processing of your data based on legitimate interests or for direct marketing purposes. Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@kingdomfuzzypaws.com.

10. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

Secure HTTPS encryption across our website Secure payment processing through Shopify's PCI DSS-compliant infrastructure Restricted access to personal data within our organisation Regular review of our data security practices

While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

11. Children's Privacy

Our website and products are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us immediately at support@kingdomfuzzypaws.com and we will take steps to delete it promptly.

12. Links to Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies solely to our website. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

14. Contact Us

Monday to Friday: 9am to 6pm Saturday: 8am to 2pm Sundays and Holidays: Closed

Email: support@kingdomfuzzypaws.com

Av Das Américas, 12900 - Recreio dos Bandeirantes - Rio de Janeiro - CEP 22790-702

King Fuzzy Paws operates under Brazilian CNPJ number 59.528.812/0001-57

We aim to respond to all enquiries within 2 business days.